In November, we’re teaming up with Wistia and Trustfuel on two webinars to help customer success leaders get strategic about growth, and creative about customer delight.
Each one is 30 minutes, and you’ll walk away with tools + tips you can put into place immediately.
Sign up for all that spark your interest — if you can’t make it to a live session, we’ll send you a recording shortly after 🙂
10 creative ways to delight your customers
- Nov 9, 1pm US Eastern
- Creative tactics for surprising and delighting your customers
- Using video voicemails to establish trust and relationships
- When to use video responses in emails
- How to effectively use Calendly to create a delightful call experience
From reactive to revenue-driven: turning customer success into a profit center
- Nov 30, 2pm US Eastern
Are you building your customer success team from scratch? Are you struggling to rise above the reactive work and actually put processes in place to expand revenue? If so, you’re not alone — and we’re here to help you sort it all out.
- 4 data points to consider when evaluating your customers’ health scores
- Which tools to use when your team is small / scrappy, and which are best for more mature / fully established customer success teams
- Creative places to find stellar customer success hires
- The biggest do — and don’t — to follow when segmenting your users