Category

Customer Success

13 results

4 data points to use to assess your customers’ health

By Calendly - December 15, 2016

Customer health is the core of every customer relationship and essential to forecasting renewal rates. Are you measuring it correctly?

2 live workshops for your 2017 customer success strategy

By Calendly - October 27, 2016

We’re hosting two online workshops to help customer success leaders get strategic about growth, and creative about customer delight.

How to plan for career growth as your customer success team expands

By Calendly - October 20, 2016

When business goals are constantly evolving, it’s difficult to predict which roles your employees can strive for.

How 3 high-growth companies think about scaling customer success

By Calendly - October 6, 2016

As your product evolves and larger accounts come on board, how can your customer success team meet these new needs…

Salesloft’s Katie Rogers on scaling customer success to support 2000% growth

By Calendly - September 28, 2016

Salesloft has seen explosive growth, expanding its user base by 2000% two years in a row. Katie Rogers, VP of…

Intercom’s Brooke Goodbary on Customer Success vs. Customer Support

By Calendly - September 15, 2016

Best practices from Intercom on staying proactive, creating real relationships at scale and understanding when to expand your team.

How to provide the best customer experience while switching help desk software

By Calendly - September 1, 2016

Transitioning to new help desk software from a platform you’ve outgrown is tricky. How can you juggle all the tasks…

5 ways to create an advising process students will actually take part in

By Calendly - August 18, 2016

What if the primary reason students fail to attend advising sessions is that the current process doesn’t meet their needs?

Meetings are killing your productivity. 3 tricks to getting it back.

By Calendly - April 10, 2015

Overstuffing your schedule with meetings is a huge productivity killer. These three tricks will help you reclaim time for focused,…
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