Category

Customer Success

15 results

Building a tech stack with the fastest time-to-value and lasting ROI

By Calendly - November 2, 2017

Why evaluating tech tools for TTV is important for long-term success

Collaboration across Customer Success and Growth Marketing drives a more positive customer experience

By Brooke Goodbary - August 10, 2017

If someone were to ask who at your technology company owns growth and the customer experience, who would raise their…

4 data points to use to assess your customers’ health

By Calendly - December 15, 2016

Customer health is the core of every customer relationship and essential to forecasting renewal rates. Are you measuring it correctly?

2 live workshops for your 2017 customer success strategy

By Calendly - October 27, 2016

We’re hosting two online workshops to help customer success leaders get strategic about growth, and creative about customer delight.

How to plan for career growth as your customer success team expands

By Calendly - October 20, 2016

When business goals are constantly evolving, it’s difficult to predict which roles your employees can strive for.

How 3 high-growth companies think about scaling customer success

By Calendly - October 6, 2016

As your product evolves and larger accounts come on board, how can your customer success team meet these new needs…

Salesloft’s Katie Rogers on scaling customer success to support 2000% growth

By Calendly - September 28, 2016

Salesloft has seen explosive growth, expanding its user base by 2000% two years in a row. Katie Rogers, VP of…

Intercom’s Brooke Goodbary on Customer Success vs. Customer Support

By Calendly - September 15, 2016

Best practices from Intercom on staying proactive, creating real relationships at scale and understanding when to expand your team.

How to provide the best customer experience while switching help desk software

By Calendly - September 1, 2016

Transitioning to new help desk software from a platform you’ve outgrown is tricky. How can you juggle all the tasks…
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